In the text called: " A tale of two airlines and their Facebook fiascos ", it shows the use that certain people give to social networks as Facebook and Myspace. The information show in these pages can be use in a beneficial way form by the companies to inform the users, to improve itself, to promotion their products… The problem comes when this ways are use for different purposes, like the one that is shown in the text. Is reported the event of a few workers of two airlines: British Airways and Virgin Atlantic, who speak badly about the passsengers saying things like that they are "chavs", "smelly" and "annoying".
The above mentioned personnel were dismissed when the airlines found out about because this kind of commentaries damaged her image. The company get inform across the consumers who denounced it. The companies must avoid this kind of commentaries that could damage her image across the prevention to avoid future similar cases.

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